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    • Call Centers & Outsourcing

Call Centers & Outsourcing Newsletter
  • ‘Keep Call Centers in America Act’ Explained 15 Aug 2025 18:33 GMT

    … measure—officially titled the Keep Call Centers in America Act of 2025 … businesses that relocate or contract call center operations overseas. With bipartisan sponsorship … countries with large business process outsourcing sectors. Belize’s BPO industry …

  • Why Some Health Systems Are Flipping the Outsourcing Model & Selling Their Own Services 16 Aug 2025 05:29 GMT

    … cuts, service line closures and outsourcing.  This approach to boosting revenue … way that perhaps a large, outsourced aggregator or a [managed services … system might leverage its centralized call center to manage patient calls on …

  • Can AI Voice Agents Fix the Flaws in Hotel Call Centers? 14 Aug 2025 20:07 GMT

    … responses are daily realities. Outsourced call centers and IVR systems are … and reputation. Turning to call centers to bridge the gap … , hotels can supplement their call center operations with a scalable, … or investing in a call center Whether you’re managing …

  • US Senate Bill Would Limit Call Center Outsourcing 14 Aug 2025 18:55 GMT

    … recover jobs that have been outsourced to countries that offer more … employers that relocate a call center or contract call center work overseas.” Additionally, it … call centers by 2033, due to outsourcing or automation and chatbots. The “Keep Call Centers

  • BPOs still evaluating potential impact of US bill requiring reshoring of call centers 14 Aug 2025 17:26 GMT

    … impose restrictions on US firms outsourcing their call center operations. In particular, … law, will render employers outsource call center work overseas ineligible for new … voice-based call centers, which are less exposed to call center-specific legislation …

  • Will "Keep Call Centres in America Act” Kill Belize's BPO's? 14 Aug 2025 06:29 GMT

    … are approximately 18,000 call centre workers employed across Belize, … a few of those call center stakeholders today and they … run some of these call centers in the US. They … call centres abroad which basically almost all of the companies out there, outsourcing

  • Government preps for the possible effects of the US Call Centers Act 14 Aug 2025 04:45 GMT

    … plans to pass the “Keep Call Centres in America Act”, which would … for U.S. companies that outsource call center work. The Investment Policy and … to do business beyond just call center work; however, there is a …

  • MAGA covets overseas call-center jobs 13 Aug 2025 22:38 GMT

    … 11, 2025 The Business Process Outsourcing (BPO) sector in Belize … a Bill for the “Keep Call Centers in America Act” of 2025 … less profitable to move call center work overseas by penalizing … a call center or outsource 30 percent or more of their call center work …

  • The Keep Call Centers in America Act of 2025: What Financial Services Companies Need to Know 13 Aug 2025 20:18 GMT

    … operations. Oversight of foreign call centers is not a new concept … notice before such relocation or outsourcing, and noncompliance can trigger … Institutions Audit Call Center Footprint – Map all in-house and outsourced call center operations, including …

  • Sana Biotech Bails on Factory in Old AT&T Call Center 12 Aug 2025 18:35 GMT

    … .510 old AT&T call center in Bothell, Washington. 00:10 … in-house factory future and outsourcing the work. 00:39.689 …

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