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Call Centers Newsletter

Oahu public transit call center phone lines go offline 10 Oct 2025 19:56 GMT
… Kalihi and the HOLO Card Call Center remain open. HOLO cards can …
Two Arrested for Blackmailing Lahore Call Center Owner at Gunpoint 10 Oct 2025 10:08 GMT
… of blackmailing and robbing a call center owner at gunpoint in … employee of the victim’s call center who had recently been … illegal confinement of a female call center employee in Gulshan-e-Iqbal … daughter had worked at the call center for three years and …
Efforts underway to exempt Philippines from 'Keep Call Centers in America' bill 10 Oct 2025 03:58 GMT
… American companies for using overseas call centers. Ambassador Jose Manuel Romualdez … would bar companies that relocate call centers abroad from receiving federal grants … The legislation also mandates that call center agents disclose their physical location …
Computer equipment seized from Kyiv call center transferred to AFU 09 Oct 2025 23:07 GMT
Convoso Partners with Phonexa to Give Outbound Call Centers New Visibility into Campaign ROI 09 Oct 2025 21:23 GMT
… with ad spend, giving outbound call centers new clarity on ROI and … , the leading AI-powered outbound call center platform for revenue teams, today … integration with Phonexa helps outbound call centers not only optimize performance in …
Berkeley’s 911 call center struggles to hire enough dispatchers 09 Oct 2025 20:59 GMT
… Jen Tate referred to the call center’s staffing shortage as “an … more dispatchers, and a bigger call center in which to put them … cut, she said, the call center “can only train about three … have extra space for the call center, “though design and construction …
211 Call Center Care Coordination Increases Referrals for Children 09 Oct 2025 21:37 GMT
How the world’s largest call center operator is blending artificial intelligence with emotional intelligence 09 Oct 2025 06:29 GMT
… a frontline worker in a call center or back-office hub. Startups …
More layoffs coming? ‘Keep Call Centers in America’ bill threatens thousands of PH BPO jobs 09 Oct 2025 04:37 GMT
… American clients. The Keep Call Centers in America Act of … discourage companies from relocating call center work overseas by imposing … between Manila and Washington. Call centers have long been a … Philippines, often called the “call center capital of the world,” …
How Call Centers Are Evolving Through AI and Omnichannel Tools 07 Oct 2025 18:40 GMT
… offers a path to improved call center operations that don’t break …

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